An image of the Nature House, from the outside

Cancellation Policy

LSNC Cancellation Policies effective January 1, 2015

General Program Cancellation Policy

No refunds are given for public program registrations unless the program is cancelled by LSNC. Programs will be held rain or shine. In the case of severe or dangerous weather LSNC staff may deem the conditions unsafe and may reschedule or cancel an event or program. On occasion, we also may cancel due to low enrollment. In these circumstances only, refunds or credits may apply.

Cancellation Policy for:

Summer camps, Break camps, Days off Outdoors Camps, Parents' Night Out, Tykes, Rentals, Birthday Parties, and Scout programs

All cancellations must be in writing via mail or via email to info@lesliesnc.org.

Refunds will be issued by check and may take up to 4 weeks for processing.

Time of Request

Refund*

46+ days prior to start of camp session, rental or program

90% of program fee

30-45 days prior to start of camp session, rental or program

40% of program fee

15-29 days prior to start of camp session, rental or program

15% of program fee

14 days or fewer prior to start of camp session, rental or program

No refund available

Programs are held rain or shine. In the case of unsafe weather conditions LSNC staff may reschedule or cancel an event or program. Participants in LSNC programs will be notified of cancellation due to weather on LSNC’s Facebook page (as appropriate), as well as via email and a phone call for day of cancellations. If LSNC cancels a program, refunds or credits may apply.

If a participant fails to attend a registered session without notice, no refund will be issued.  In cases of homesickness, dismissal or voluntary withdrawal, there will be no refund of any fees.

*We reserve the right to grant exceptions in situations as needed. If a cancellation request is made within 24 hours of registration, you are eligible for a 90% refund, so long as it is one business day from the start of a one day program, or five business days from the start of a five day camp.

If you choose to switch your registration to a different date, please note that this is only possible if openings exist. This must occur 15 days prior to the first day of your event. There will be a $10 processing fee charged for each switched registration.

School ProgramsPreschool and K-12 outreaches and field trips

All LSNC school programs take place rain or shine.  Please have students dress for the weather with appropriate footwear. SEVERE WEATHER: if your school is cancelled, or if LSNC deems it unsafe, we will work to reschedule your program within the school year based on schedule availability, or refund if necessary.

Non-weather related cancellations must occur 48 hours in advance, or a $75 processing fee will be charged.  The $75 fee is applied to any cancellation whether it is an entire organization, or one scheduled class from a multi class visit. 

Final payments must be made the day of the program, unless otherwise arranged by LSNC.